Online support is available to commissioners seeking to develop user led organisations (ULOs), in the form of an interactive guide.
Produced by Social Care Institute for Excellence, A commissioner’s guide to developing and sustaining local user led organisations includes video interviews with specialists, and useful tips.
ULOs are organisations run by and for people who need support to lead their day to day lives.
They offer a range of services including advocacy and support in using personal budgets.
Councils have to ensure they have carried out work to develop and sustain ULOs as part of transforming care, by December 2010.
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Tuesday, 14 September 2010
Help needed with telecare questionnaire
A survey of information available on assistive technology and telecare on council websites is being carried out by the Community Gateway, and West Midlands Regional Improvement and Efficiency Partnership – Improvement and Efficiency West Midlands.
Please spare five minutes of your time to complete a questionnaire electronically – see link below.
The aim is to find out what’s on offer on the region’s council web sites, the quality of information displayed, and to identify missed opportunities for giving potential users access to the information they require.
Assistive technology and telecare products make it easier for people with a condition or disability affecting their physical or mental abilities, to support themselves without assistance.
It is an effective tool for personalising services, providing preventative care, and can be highly cost effective for councils.
Findings will be shared with all key stakeholders. Please return your completed questionnaire by 24 September 2010.
Thank you for participating, your input is valued.
Questionnaire link
Please spare five minutes of your time to complete a questionnaire electronically – see link below.
The aim is to find out what’s on offer on the region’s council web sites, the quality of information displayed, and to identify missed opportunities for giving potential users access to the information they require.
Assistive technology and telecare products make it easier for people with a condition or disability affecting their physical or mental abilities, to support themselves without assistance.
It is an effective tool for personalising services, providing preventative care, and can be highly cost effective for councils.
Findings will be shared with all key stakeholders. Please return your completed questionnaire by 24 September 2010.
Thank you for participating, your input is valued.
Questionnaire link
PA project progresses
Recommendations from the Personal Assistant (PA) Project will be implemented through the Mobilising Community Capital Programme.
The project was set up to help local authorities develop the PA sector and has produced analysis, guidance, and a toolkit on challenges and solutions to the employment, development and regulation of PAs.
Further development will take place as part of the Mobilising Community Capital Programme which seeks to create ‘a richer, more efficient community care market, shaped around customer needs with a mixed economy of providers delivering real choice, better care and improved outcomes.’
Contact: Paul Johnston, telephone: 07847 318 672,
email: paul.johnston@impactchange.co,uk
Read more
The project was set up to help local authorities develop the PA sector and has produced analysis, guidance, and a toolkit on challenges and solutions to the employment, development and regulation of PAs.
Further development will take place as part of the Mobilising Community Capital Programme which seeks to create ‘a richer, more efficient community care market, shaped around customer needs with a mixed economy of providers delivering real choice, better care and improved outcomes.’
Contact: Paul Johnston, telephone: 07847 318 672,
email: paul.johnston@impactchange.co,uk
Read more
Good practice resource on PPF site
Examples of good practice in PPF in the West Midlands can be found on the Putting People First website.
The site is aimed at social care practitioners. PPF examples include:
Birmingham City Council which set up a Citizen Engagement Project to identify how involvement of residents can be enhanced, and what this might mean for the council and how it works. The authority also involved service users in developing its Direct Payments User Guide, and is looking at how involvement of users can improve efficiency and the quality of services.
Stoke-on-Trent City Council has established two residential reablement centres to aid a speedy return to home from hospital, or even prevent admission to hospital. The centres provide integrated health and social care and have fitness and telecare suites on site.
Coventry City Council has put in place short term housing tenancies with the aim of reducing need for residential placements, and to smooth the transition between leaving hospital and returning home. The scheme has resulted in only 10% of people going on to long term residential care, compared to 30% of people using the short stay residential service during the same period. The tenancies demonstrate a viable value for money option for older people needing short term enablement support to get them on their feet again, in a home setting.
Coventry has also set up Contact and Connect, a service devised to help older people live safely and independently in their own homes, and improve their quality of life by connecting them – easily and efficiently – to appropriate services. Managed by Age Concern Coventry, it is delivered by a range of local agencies, such as the fire service, pensions service and the city’s carers' centre. Results include an uptake in benefits; more people maintaining their independence at home; a reduction of fire in the home by increasing the number of fire safety assessments and fitting of smoke alarms; plus increased access to home safety checks resulting in falls prevention.
Staffordshire County Council is developing the leadership skills of managers to aid delivery of its transformation programme. All managers in social services are required to attend the internal development programme for which accreditation is being sought. Senior managers have also attended ‘changing culture’ workshops run by consultancy Senn Delaney Leadership.
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The site is aimed at social care practitioners. PPF examples include:
Birmingham City Council which set up a Citizen Engagement Project to identify how involvement of residents can be enhanced, and what this might mean for the council and how it works. The authority also involved service users in developing its Direct Payments User Guide, and is looking at how involvement of users can improve efficiency and the quality of services.
Stoke-on-Trent City Council has established two residential reablement centres to aid a speedy return to home from hospital, or even prevent admission to hospital. The centres provide integrated health and social care and have fitness and telecare suites on site.
Coventry City Council has put in place short term housing tenancies with the aim of reducing need for residential placements, and to smooth the transition between leaving hospital and returning home. The scheme has resulted in only 10% of people going on to long term residential care, compared to 30% of people using the short stay residential service during the same period. The tenancies demonstrate a viable value for money option for older people needing short term enablement support to get them on their feet again, in a home setting.
Coventry has also set up Contact and Connect, a service devised to help older people live safely and independently in their own homes, and improve their quality of life by connecting them – easily and efficiently – to appropriate services. Managed by Age Concern Coventry, it is delivered by a range of local agencies, such as the fire service, pensions service and the city’s carers' centre. Results include an uptake in benefits; more people maintaining their independence at home; a reduction of fire in the home by increasing the number of fire safety assessments and fitting of smoke alarms; plus increased access to home safety checks resulting in falls prevention.
Staffordshire County Council is developing the leadership skills of managers to aid delivery of its transformation programme. All managers in social services are required to attend the internal development programme for which accreditation is being sought. Senior managers have also attended ‘changing culture’ workshops run by consultancy Senn Delaney Leadership.
Read more
Your care, your say, your choice
The Choice Care on line directory has been designed by Herefordshire Council to provide residents with better information needed to help them plan their care.
The directory forms part of Herefordshire’s move towards personalising social care.
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The directory forms part of Herefordshire’s move towards personalising social care.
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Easy and straight to the point
Dudley’s new Access to Adult Social Care Service offers residents an easy and single point of contact for accessing services.
The contact point reflects Dudley’s moves towards working across boundaries and agencies in an effort to help people live independently for longer. It offers a full range of social and community activities including those not traditionally associated with social care.
The council has also set up a new section on its website for service providers, offering advice and best practice information on how they can transform their services to meet changing needs and demands.
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The contact point reflects Dudley’s moves towards working across boundaries and agencies in an effort to help people live independently for longer. It offers a full range of social and community activities including those not traditionally associated with social care.
The council has also set up a new section on its website for service providers, offering advice and best practice information on how they can transform their services to meet changing needs and demands.
Read more
Transforming adult social care in the West Midlands
Details of local and regional activities to transform adult social care can be found in the publication ‘Delivering Putting People First in the West Midlands’, an account of what took place at the Transforming Adults Social Care (TASC) summit held in July this year.
The booklet, available free of charge, showcases best practice in the region and the work underway to reach five milestones during the first phase of transformation by April 2011.
Regional milestones agreed by the Department of Health (DH), the Association for Directors for Adult Social Services (ADASS) and Improvement and Efficiency West Midlands (IEWM) are that:
• transformation of adult social care has been developed in partnership with existing service users (both public and private), their carers and other citizens interested in these services
• a process is in place to ensure all those eligible for council funded social care support will receive a personal budget via a suitable assessment process
• partners are investing in cost effective preventative interventions which reduce the demand for social care and health services
• citizens have access to information and advice regarding how to identify and access options available in their communities to meet their care and support needs
• service users are experiencing broadening of choice and improvement in quality of care and support services built upon involvement of key stakeholders (councils, Primary Care Trusts, service users, providers, third sector organisations etc), that can meet the aspirations of all local people – whether council or self funded - wanting to procure social care services.
Download
Telephone: 0121 245 0220
Email: info@westmidlandsiep.gov.uk .
The booklet, available free of charge, showcases best practice in the region and the work underway to reach five milestones during the first phase of transformation by April 2011.
Regional milestones agreed by the Department of Health (DH), the Association for Directors for Adult Social Services (ADASS) and Improvement and Efficiency West Midlands (IEWM) are that:
• transformation of adult social care has been developed in partnership with existing service users (both public and private), their carers and other citizens interested in these services
• a process is in place to ensure all those eligible for council funded social care support will receive a personal budget via a suitable assessment process
• partners are investing in cost effective preventative interventions which reduce the demand for social care and health services
• citizens have access to information and advice regarding how to identify and access options available in their communities to meet their care and support needs
• service users are experiencing broadening of choice and improvement in quality of care and support services built upon involvement of key stakeholders (councils, Primary Care Trusts, service users, providers, third sector organisations etc), that can meet the aspirations of all local people – whether council or self funded - wanting to procure social care services.
Download
Telephone: 0121 245 0220
Email: info@westmidlandsiep.gov.uk .
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