Thursday, 10 September 2009

Worcester brokerage team in place

Worcestershire County Council’s internal brokerage service is up and running with the appointment of a 14 strong permanent brokerage team.

The new team consists of a manager, two team leaders, eight brokerage officers and three brokerage assistants.

Their role is to find appropriate care for service users and negotiate the best price for services.

Brokers will not have direct contact with service users or their carers, but will work closely with social workers and service providers to ensure a good care package is in place.

After identifying possible care options, informing providers of the services required and negotiating a price, brokers will pass the information on to social workers for discussion with service users. When a decision is made the brokerage team will complete the purchase.

Brokers work on behalf of the council’s adult social care services and service users with personal budgets.

The brokerage system is seen as an effective alternative to traditional commissioning methods, offering greater choice, flexibility and increased efficiency. Different models are on trial in other authorities – Herefordshire County Council is testing an external brokerage scheme which uses independent brokers.

Worcestershire’s brokerage team can be contacted on 01905 822504, email: BrokerageTeam@worcestershire.gov.uk.

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