Current and former service users, carers and their representatives have been trained by Walsall Council as peer assessors who find out what service users think about housing related support services.
The assessors are all volunteers and fully trained. Their role is to consult with service users during service reviews so their feedback can be used to shape what is offered in the future.
Last year, 96% of the housing based support services reviewed included contributions from peer assessors.
The scheme was a finalist in the 2010 West Midlands Tenants Participation Advisory Service Awards; it will be rolled out across adult social care and health contracts managed by the Joint Commissioning Unit.
Contact: Alicia Wood, telephone: 01922 605452, email: woodalicia@walsall.gov.uk
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