Dudley’s Access to Adult Social Care Team has made a marked difference to the way people are given advice, care and support in the area, since it set up less than a year ago.
Since its launch in June 2010, as a first point of contact, the team has dealt with 600 to 700 enquiries a week, with half of these resolved by providing advice, or referral to an appropriate person.
Responses are consistently prompt, and people needing emergency support have received it the same day.
Information about the team has been circulated to professionals in other agencies, who refer members of public to the team.
The approach has helped the council to respond to Dudley’s residents in an appropriate and timely way. Options are being explored to enhance the team’s activities.
Contact: Steve Jones, TSC team, Email: steve.jones@dudley.gov.uk .
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