Learning from colleagues in Coventry

Coventry’s reorganisation of adult social care by merging all services into one is having the desired effect of staff learning from each other and sharing best practice. 

Reorganisation took place last year.  Examples of how the change is benefitting staff and the service include:

The five principles of the MCA
Staff in the Learning Disability Home Support Service struggled to recall the five principles of the Mental Capacity Act (MCA).  They worked together to produce an easy reminder of the principles in the form of a poster based on the acronym ASUME which stand for:

A – assume I have capacity
S – support me to make decisions
U – unwise decisions are my right
M – make decisions in my best interest
E – every decision must be the least restrictive option. 

An electronic copy of the poster is available, contact Andrew Reece, Head of Internally Provided Services, email: andrew.reece@coventry.gov.uk

Communicating CQC essential standards of quality and safety
Service managers have worked together to develop a pocket sized staff handbook as a workplace prompt for the Care Quality Commission (CQC) Essential Standards of Quality and Safety. Staff and managers have found this useful as a quick reference and reminder of the standards and outcomes services are expected to achieve.